Jammbak Privacy Policy

Last Updated: 01/03/2026

Jammbak Marketplace ("we," "our," or "us") operates the website jammbak.ae (the "Site"). We are committed to protecting your privacy in accordance with Federal Law No. 15 of 2020 on Consumer Protection (Article 7) and Federal Decree-Law No. 45 of 2021 on Personal Data Protection. 

Please read this privacy policy carefully. If you do not agree with the terms of this policy, please do not access the site.

 1. Who We Are

• Jammbak is the UAE's first e-commerce marketplace categorized by nationality, providing a unique platform where vendors can connect directly with customers from their own community.
• Website: jammbak.ae
• Contact Email: happiness@jammbak.ae
• Physical Address: Abu Dhabi, United Arab Emirates

2. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the Site, place an order, or contact customer service:

• Personal Data: Name, email address, phone number, billing address, shipping address.
• Payment Data: We do not store full payment card details. All payment transactions are encrypted and processed through our secure third-party payment gateways in compliance with Federal Decree-Law No. 46/2021 on Electronic Transactions. 
• Account Data: Username, password, purchase history, and saved items.
• Technical Data: IP address, browser type, operating system, pages visited, time and date of visits.

Legal Basis for Processing: We collect and process your data only for legitimate purposes and with your explicit consent, as required by Article 12 of Federal Decree-Law No. 14/2023. 

 3. How We Use Your Information

• To Process Transactions: To fulfill orders, process payments, arrange shipping, and provide invoices.
• To Manage Your Account: To create and manage your user account.
• To Communicate with You: To send order updates, respond to inquiries, and provide customer support.
• To Improve Our Site: To analyze user interactions and improve navigation.
• To Send Marketing Emails: Only with your opt-in consent. You may unsubscribe at any time.
• To Prevent Fraud: To screen for potential risk and fraud.

 4. Sharing Your Information

We do not sell, trade, or rent your personal information. We may share information with:

• Service Providers: Shipping companies, payment processors, and IT hosting providers who are contractually obligated to protect your data.
• Sellers on Jammbak: When you purchase from a third-party seller, your name, address, and phone number are shared with that specific seller to fulfill your order.
• Legal Requirements: We may disclose information if required by UAE law or valid requests from public authorities (courts or government agencies). 

 5. Data Security

We implement security measures required under Article 35 of Federal Decree-Law No. 46/2021, including:

• Secured networks with limited access
• SSL encryption for all sensitive information
• Regular security audits

In the event of a data breach, we will notify the relevant authorities and affected users as required by Article 11 of Federal Decree-Law No. 14/2023. 

 6. Retention of Data

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

 7. Your Rights under UAE Law

In accordance with Article 7 of Federal Law No. 15/2020, you have the right to: 

• Access: Request a copy of your personal data.
• Rectification: Correct inaccurate or incomplete data.
• Erasure: Request deletion of your data, subject to legal obligations.
• Restrict Processing: Object to certain processing activities.
• Data Portability: Request transfer of your data.

To exercise these rights, contact us at happiness@jammbak.ae.

 8. Cookies and Tracking Technologies

We use cookies to enhance your experience, including:

• Saving your preferences
• Tracking shopping cart items
• Compiling site traffic data

You may disable cookies through your browser settings.

 9. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for their privacy practices.

 10. Children's Privacy

Our Site is not intended for children under 18. We do not knowingly collect information from children.

 11. Changes to This Policy

We reserve the right to update this policy. Changes will be posted with an updated "Last Updated" date.

 12. Contact Us

• Email: happiness@jammbak.ae

Jammbak – Always Near, Always Here.