Frequently asked question

Jammbak is the UAE's first e-commerce marketplace categorized by nationality. We connect buyers with vendors who sell authentic products from their home countries—ranging from groceries and spices to traditional clothing and home décor.

Unlike general marketplaces, Jammbak is organized by nationality and culture. This makes it easy for you to find products specific to your heritage or to explore goods from other cultures. It’s a community-driven space built to celebrate the diversity of the UAE.

No! Jammbak is for everyone. If you are a vendor, you can sell products from your home country. If you are a buyer, you can shop from any nationality's storefront. We are an inclusive platform for all UAE residents.

You can browse our homepage or use the navigation menu to select a specific nationality. This will show you all vendors and products associated with that country. You can also use the search bar to look for specific items.

Yes, you need to register for a free account to place an order. This helps you track your orders, manage your wishlist, and save your addresses for a faster checkout next time.

We accept all major credit/debit cards (Visa, Mastercard), digital wallets (Apple Pay, Google Pay), and bank transfers. All payments are processed securely through encrypted gateways.

Please review our detailed [Cancellation Policy] for specific timelines. Generally, you can cancel an order within 24 hours of placement if it hasn't been processed. After that, you may need to wait to receive the item and initiate a return.

Once your order ships, you will receive an email with a tracking number and a link to follow your package’s journey. You can also view the status of your order by logging into your account and visiting "My Orders."

We’re sorry to hear that! Please contact our customer service team within 48 hours of delivery. Provide your order number and a photo of the damaged/incorrect item, and we will work with the seller to make it right (via replacement or refund).

Becoming a vendor is easy! Click on "Sell on Jammbak" at the top of our homepage. Fill out the application form with details about your business and the nationality of the products you wish to sell. Our team will review your application and get back to you within 2-3 business days.

Please visit our [Seller Policy page] or contact our sales team for the most current information on listing fees, subscription plans, and commission structures.

Absolutely! We provide vendors with a fully customizable storefront so you can brand your space, arrange your products, and tell your story to attract the right customers.

Vendor payouts are processed on a regular schedule (e.g., weekly or bi-weekly) for completed and delivered orders. You can track your earnings and payment history in your vendor dashboard.

Jammbak provides fast and reliable delivery services to ensure convenience. Specific shipping arrangements and costs can be managed through your vendor dashboard.

Refund timelines depend on the original payment method: • Credit/Debit Cards: 5–7 business days. • Digital Wallets: 2–5 business days. • Bank Transfers: 3–7 business days. Note: Jammbak processes the refund immediately. The time it takes to appear in your account depends on your bank.

Please refer to our detailed [Return Policy]. Generally, you must initiate a return through your account within a specified number of days of delivery. Items must usually be unused and in their original packaging.

On the login page, click the "Forgot Password" link. Enter the email address associated with your account, and we will send you a link to create a new password.

Log in to your account and go to "Account Settings" or "Profile." From there, you can update your name, email address, phone number, and saved addresses.

First, try these steps: 1. Clear your browser's cache and cookies. 2. Try a different browser (e.g., Chrome instead of Safari). 3. Ensure your payment details are correct. If the problem persists, please contact our support team with a screenshot of the error message.

We're here to help! Reach out to our customer support team: • Email: happiness@jammbak.ae Jammbak – Always Near, Always Here.

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